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Shipping: Orders are usually processed by 12 PM on business days, with a maximum processing time of 24–48 hours. Orders placed on weekends, public holidays, or outside store operating hours will be processed on the next business day.

Delivery within New Zealand typically takes 1–3 business days. Rural addresses may require additional delivery time.

Orders to Australia are usually delivered within 5–7 business days.

Returns: The Glow Club accepts refunds for defective, damaged, or incorrect items within 14 days of receiving your package. To request a refund, please email your order number and proof of purchase from theglowclubnz.com to enquiry@theglowclubnz.com.