Please send us an email at enquiry@theglowclubnz.com with:

• Subject line "Cancellation (Order #TGC)"

Please make sure to notify us ASAP before we dispatch your order.

If your order has been dispatched:

• You would have to wait for the item to arrive and we'll email you a Return Label. You can either drop it off at the nearest Post Shop or you can arrange a Pick up.

We suggest that you carefully review your items before completing orders, but making changes is fine as well.

Please send us an email at enquiry@theglowclubnz.com with:

• Subject line "Order Change (Order #TGC)"

If you change your mind about the products you have purchased, please return them to us within 14 days of purchase. The item must be in original condition. (Please note: returns are at the expense of the customer.)

This could happen if your order gets split into two or more fulfillments. Please kindly check your email inbox/spam for any additional tracking information, but if your item is missing, please reach out to us at info@theglowclubnz.com.

All of our products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition, the product may be damaged during transit.

If this happens, please send us an email at enquiry@theglowclubnz.com or contact us via instagram within 14 days, along with your:

• Order number
• Full name
• Image of the damaged product(s)

If the online tracking reads Delivered, the courier has dropped off your item, and it is likely to be left in a safe place for you.

We often find that it is best to check the following:
 

• If residential:  have a look around your property for areas that may not be easily visible from the road and the courier could've deemed as safe.
• If apartment/business:  check with reception, the front desk, etc

If you requested the sender for a signature, online tracking may provide you with information regarding who signed for your item.

Please also check if you provided us with the correct address.

If you cannot locate the item, the courier can look into this further for you.

Please contact NzPost and you will need the following information:

• Tracking number
• Address
• Item description
• Sender's details

If the courier is unable to locate your parcel, they may ask you to contact us at enquiry@theglowclubnz.com to start the compensation process.