Shipping policy
Daily Shipping
We ship every business day before 1PM (NZT) Orders placed after may go out the next working day.
New Zealand Shipping
Free Shipping on orders over $80 NZD
Standard Shipping: $7.99 NZD
Delivery Time:
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1–3 business days (urban)
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Rural addresses may take longer (extra 5–7 working days)
We ship with NZ Post / CourierPost.
Tracking is sent via email once your order is dispatched.
Signature & Safe Delivery
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Signature required parcels must be signed for
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Non-signature deliveries should have a safe place to leave parcels
⚠️ Please note: once delivered, we’re unable to replace or refund lost or stolen parcels. Contact us within 21 days if there’s an issue.
Australia Shipping
Shipping Rates (AUD):
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Standard Shipping: $15 AUD (7–10 business days)
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DHL Express: $30 AUD (3–5 business days)
Delivery times may vary for rural or remote areas.
Tracking will be sent once dispatched.
Customs & Duties
International orders may be subject to customs fees or taxes. These are not included in shipping costs and are the customer’s responsibility.
Need Help With Your Delivery?
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NZ Post: 0800 268 743 or 0800 501 501
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Australia Post: 13 POST (13 7678)
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DHL Express (AU): 13 14 06