Shipping policy

Daily Shipping

We dispatch orders every business day before 1PM (NZT). Orders placed after the cutoff may be dispatched the next working day.

Please note that preorder items follow their estimated dispatch dates.

New Zealand Shipping

Free Shipping: Orders over $80 NZD
Standard Shipping: $7.99 NZD

Delivery Times:

Urban areas: 1–3 business days
Rural areas: Allow an additional 5–7 working days

We ship with NZ Post / CourierPost. Tracking details will be emailed once your order has been dispatched.

Signature & Safe Delivery

Signature-required parcels must be signed for.
For non-signature deliveries, please ensure there is a safe place for your parcel.
Once a parcel has been confirmed as delivered, we are generally unable to replace or refund items that are subsequently lost or stolen, subject to your rights under applicable consumer law.

Please contact us within 21 days if you experience any delivery issues.

Australia Shipping

We offer two shipping options for our Australian customers:

NZ Post Standard Shipping

Flat rate: $25 NZD
Estimated delivery: 10–14 working days

DHL Express Worldwide

Shipping rates are calculated automatically at checkout.
Estimated delivery times are displayed at checkout.
Faster international delivery with tracking.

Delivery times may vary due to customs processing, remote locations or unexpected delays.

Tracking information will be provided once your order has been dispatched.

Worldwide Shipping

We now offer international shipping through DHL Express Worldwide to selected countries, including the United States, Canada, the United Kingdom and eligible European destinations.

Shipping Rates

DHL Express rates are calculated automatically at checkout based on your delivery address and parcel details.
Shipping costs are displayed before payment.
Delivery estimates are shown at checkout and begin once your order has been dispatched.

International shipping availability may vary depending on the product and destination country.

Import Duties, Taxes & Customs Fees

Import duties, taxes and customs clearance fees are not included in your order total or shipping charges.

International orders are shipped on a Delivered at Place (DAP) basis.

Any applicable import duties, taxes or customs charges are the responsibility of the customer and may be collected by DHL or local customs before delivery.

These charges are determined by the destination country's customs authorities and are outside The Glow Club's control.

We recommend checking your country's import requirements before placing an order.